Our community has been through a lot due to the ongoing pandemic, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your health and safety.

Infection control has always been a top priority of our dental practice, and you may have seen that we take great pride in this. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep the patients, staff, and the ones we come in contact with in our daily lives safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.

Upon the emergence of COVID-19, here are some additional measures we take to ensure your safety:
  • Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office, and we will be taking your temperature. Based on your answers and if your temperature is 100.4°F or higher, we will need to reschedule your appointment.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in other places in the office for you to use as needed.
  • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. Similarly, please limit the personal belongings that you bring inside to your appointment.
  • Appointments will be managed to allow for social distancing between patients when possible. That might mean that you’re offered fewer options for scheduling your appointment. Please respect the social distancing requirement of 6 feet where practical.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. To that end, please consider calling from your car to check on the status of the reception area and be on time. Also, please come alone to your appointments. If needed, one guardian/caretaker is permitted, but they must remain in the reception area.
  • Please arrive with face masks/coverings for they will be required at all times for both patients and staff when appropriate.
  • An antiseptic mouth rinse will be used just prior to treatment for the health and safety of all. Where possible, expect changes in how we do certain procedures to eliminate or reduce the spread of aerosols and splatter during treatment. For example, for now we will be temporarily eliminating ultrasonic tools and teeth polishing during your teeth cleaning appointments until further notice.
  • Clear sneeze guard barriers between you and our front desk personnel will be used to aid in social distancing, and we ask that we all limit our conversations to what’s necessary to limit contact time. More regular and frequent sanitizing of high touch areas and items will be done for your health and safety. This includes door and other handles, light switches, countertops, etc.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 415-752-8311 .

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.

Sincerely,
Dr. Leo Arellano

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Privacy Policy

Leo Arellano DDS PC is committed to respecting our visitors’ privacy, protecting personal information from misuse or unauthorized disclosure, and complying with applicable privacy laws. We value our reputation and aim to maintain high ethical standards in the conduct of our business affairs.

Leo Arellano DDS PC (“us”, “we”, or “our”) operates www.drleoarellano.com (the “Site”). This Privacy Policy explains our policies regarding the collection, use, disclosure, and protection of Personal Information received from users of the Site, including information collected when you opt in to receive SMS messages from us. By using the Site, you agree to the collection and use of information in accordance with this policy.


What Information Do We Collect?

When filling out forms or calling the phone number listed on our website, you may be asked to provide personal information such as your name, postcode, email address, and telephone number.

We may also collect information about your computer, including IP address, operating system, and browser type, for system administration and analytical purposes. This data is statistical in nature and does not identify you personally.

We do not collect personal information without your explicit consent. Consent is requested each time personal information is collected, and we clearly explain why the information is needed and how it will be used. You are always provided with a clear and unambiguous option to opt in.

All personal data is collected directly from you. We do not obtain personal information from third-party sources, public databases, or purchased lists.


SMS Messaging Information

When you opt in to receive SMS messages from us, we collect:

  • Your mobile phone number
  • Your explicit consent to receive SMS messages (no more than 2–4 messages per month)

Message and data rates may apply depending on your mobile carrier.

We will not sell or share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including SMS opt-in or consent status, only with trusted third parties that help us provide our messaging services, such as platform providers, phone carriers, and vendors involved in message delivery.

All categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes.


How Do We Use Your Information?

The information we collect may be used to:

  • Identify you as a user in our systems
  • Provide services and complete transactions
  • Provide customer support
  • Respond to inquiries, resolve disputes, and troubleshoot issues
  • Send administrative notifications (security, maintenance, support)
  • Send newsletters, surveys, offers, and promotional materials (where consent is provided)
  • Improve the quality, functionality, and content of our services
  • Communicate with you regarding our services
  • Send SMS messages you have explicitly opted in to receive
  • Provide updates, promotions, or relevant content based on your preferences

We do not use your data for automated decision-making or profiling. All actions taken are based on your explicit requests or consent. The only consequence of not providing data or requesting deletion is that we may be unable to contact you or provide certain services.


How Do We Protect Your Information?

We store and process personal data using industry best practices and reasonable security measures. We ensure appropriate safeguards are in place for the secure transfer, handling, and processing of personal information, including when processed by trusted third parties.


Do We Use Cookies?

Yes. Please refer to our Cookie Policy for more information.


Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This excludes trusted third parties who assist us in operating our website, conducting business, or servicing you, provided they agree to keep the information confidential.

Where third-party data processing occurs, we ensure appropriate GDPR and PIPEDA-compliant contractual protections are in place. This ensures your data receives the same level of protection outside our organization as it does within it.

We may disclose information when required to comply with the law, enforce site policies, or protect our rights, property, or safety, or that of others. Non-personally identifiable visitor information may be shared for analytical or marketing purposes. We do not share phone numbers or SMS opt-in information with third parties for marketing purposes.


Third-Party Links

Our website may contain links to third-party websites. These sites have independent privacy policies, and we are not responsible for their content or practices. We encourage users to review the privacy policies of any third-party sites they visit.


Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or outdated data
  • Request deletion of your data
  • Request restriction of processing
  • Object to processing
  • Request your data in a commonly used format
  • Transfer your data to another controller
  • Withdraw consent at any time

You may opt out of receiving SMS messages at any time by replying “STOP” to any message we send. Message and data rates may apply.

You also have the right to lodge a complaint with a relevant data protection authority.

You also have the right to complain or withdraw your consent. To exercise your above rights, send a written request to policy@pri-pol.com

Real Patients Real Results

Before and After Photos

Porcelain Veneers to Repair Severe Wear and Erosion

Photo by Dr. Leo Arellano

Veneers – BNA Image – 05
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What our patients are saying...

originally posted on Google
5.0

Even after moving to Oakland (and when I lived in Mountain View) I always return to SF to see Dr. Arellano. EVERYONE in the office is top notch!

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